Refunds & cancellation

Plain rules, so you know where you stand before you pay.

Website projects

• Before work starts: cancel and you get a full refund of what you paid.
• After work has started: the deposit is not refundable. If you stop the project partway, you owe only for the work done up to that point. Anything you've paid beyond that is refunded.
• After the site is delivered: payments are not refundable.

Care plans

• You can cancel any time in your client account. Your plan stays on until the end of the month you've already paid for, and you won't be charged again.
• Monthly payments already made are not refunded, in full or in part.
• Changed your mind? You can undo a cancellation in your account any time before the plan ends.

Charged by mistake?

If you were charged twice, or for something you didn't agree to, email [email protected] and it will be refunded in full.

How refunds are paid

Refunds go back to the card you paid with. They usually show up within 5 to 10 business days, depending on your bank.

How to ask

Email [email protected] with your name and what the payment was for.